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About ordering with Mark Janezic.com We utilize the latest e-commerce technology to give our customers the best possible online shopping experience. For those inexperienced with Internet commerce we offer a brief explanation of how our system works: Shopping Cart Checkout Security Order Processing Payments International Shipping Additional Shipping Information Returns & Exchanges Customer Service Shopping Cart The shopping cart is where you put products you intend to buy, just like at the supermarket. Shop the departments within our store to view various products. Click on the image to see a larger image along with descriptive information and options regarding that product. At this point, click on the "Buy It" button to add that item to your shopping cart. This will also take you to a shopping cart page which will give an overview of all the products you currently have in your shopping cart, along with a sub-total. From the shopping cart: 1] Click on "Continue Shopping" to browse the store or add more items to your shopping cart. 2] To remove an item from your shopping cart, check the box in the "remove" column, and then click "Update Basket". 3] To order more than one of an item, change the "qty" field to the desired number, and then click "Update Basket". 4] To continue with your order, click on the "Proceed to Checkout" button. top of page Checkout At the checkout, Markjanezic.com collects user information including name, shipping address, and credit card info. Click on the "Checkout" link on our navigation bar and you will be automatically taken to this page. To aid our return customers ["members"], your user information is stored so that simply entering your e-mail address and the password you have selected on our checkout page can retrieve all of your non-secure data. This feature dramatically reduces the amount of time you will need to complete the checkout process. Non-members should simply follow the directions on each page to move through the Checkout process. top of page Browser Requirements This site works best with Internet Explorer 5.x or above, Netscape 4.79, 6.2 or above, and the latest version of AOL. Download the latest version of Internet Explorer here: http://www.microsoft.com/windows/ie/default.asp Download the latest version of Netscape here: http://channels.netscape.com/ns/browsers/default.jsp top of page Security We are constantly striving to make your shopping experience as worry-free as possible. To this end, we use secure socket layer [SSL] protocol, the industry standard for ensuring the security of your electronic commerce transactions. SSL uses 128-bit encryption for all personal information in transit over the Internet, including your credit card number, name and address. This technology is designed to protect your information. We will continue to provide the highest level of security to process your transaction by implementing improvements as new technologies become available. . top of page Payments A credit card is necessary for orders placed over the Internet. We accept payment via Mastercard, Visa, or American Express. top of page Domestic Shipping Shipping charges are determined by the number and type of items ordered and the shipping method selected. Shipping time frame for each shipping method is estimated. All orders will be shipped via USPS (US Postal Service 7-10 business day delivery). We do not ship COD. All Standard shipping orders less than $100 will be sent USPS. All Standard shipping orders more than $100 will be sent UPS Ground.
Additional Shipping Information Please note: On U.S. holidays, order processing and/or shipping may be slightly delayed.
Markjanezic.com will accept any items for return or exchange within 30 days of purchase that have not been washed or worn. or e-mail us at response@markjanezic.com. Customer Service Should you have any questions regarding your order, please call us at 856-465-8411 or e-mail markjanezic@comcast.net. |
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